Refund Policy
Refund Policy – FreshBox Tech
Your satisfaction is our priority.
At FreshBox Tech , we are committed to providing you with a safe and reliable shopping experience.
If a problem arises, we strive to find a quick and fair solution.
1. Return period
You have 14 days from the date of receipt of your order to request a return.
Eligibility requirements:
- The product must be unused .
- It must be in its original condition .
- It must be returned in its original packaging .
2. Damaged or defective products
If your item arrived damaged or defective :
- 📩 Contact us within 48 hours of receipt.
- 📷 Attach clear photos of the product.
After verification, we will suggest:
- A free replacement , or
- A full refund
3. Return Procedure
To return a product:
- Contact our customer service at support@freshboxtech.com .
- Please provide your order number .
- Wait for our instructions before shipping the product.
⚠️ Unauthorized returns cannot be processed.
4. Refunds
Once the product has been returned and inspected:
- The refund is made via the original payment method .
- Processing may take 5 to 10 business days , depending on your bank.
5. Return costs
Return shipping costs may be borne by the customer, except in the following cases:
- Our mistake.
- Defective product.
6. Non-refundable items
Some items may not be eligible for return, including:
- Hygiene reasons.
- A specific use of the product.
7. Our commitment
At FreshBox Tech , we always prioritize a fair and professional solution .
Our goal is not just to sell, but to build a lasting relationship of trust with our clients.