general terms and conditions

General Terms and Conditions

Welcome to FreshBox . By placing an order on our website getfreshbox.com , you agree to these Terms and Conditions. Please read them carefully.

1. Seller Information

Company name: FreshBox Tech
Website: https://getfreshbox.com
Support email: support@getfreshbox.com
Location: Canada / USA

2. Orders

All orders placed on the website imply acceptance of these Terms and Conditions. Orders are validated after payment confirmation.

3. Products

We strive to present our products as accurately as possible. However, variations in color or size may occur. Images are for illustrative purposes only.

4. Price and payment

Prices are listed in USD or CAD and include applicable taxes. Payment is processed through Shopify Payments, credit cards, or other methods offered on the website.

5. Delivery

We ship orders within the timeframes indicated on each product page. Delivery times may vary depending on the carrier and destination. To track your order, please use our tracking page: Order Tracking .

6. Returns and refunds

In accordance with the law, you have 14 days from receipt to request a return or refund. Products must be returned in their original condition. Return shipping costs may be borne by the customer unless the error is ours.

7. Responsibility

FreshBox is not responsible for delays caused by carriers or customs. We guarantee the quality of our products, but cannot be held liable for indirect damages.

8. Personal Data

Your information is used solely for processing your orders and contacting you. We respect your privacy in accordance with our Privacy Policy .

9. Disputes

Any dispute will be governed by applicable Canadian and/or American law, depending on the place of purchase. In the event of a conflict, we will first seek an amicable solution.

10. Amendment of the General Terms and Conditions

FreshBox reserves the right to modify these Terms and Conditions at any time. The new Terms and Conditions will be applicable as soon as they are published online.

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