FAQ
Frequently Asked Questions
Orders
How do I place an order?
Select your product, add it to your cart and follow the secure payment steps.
A confirmation email will be sent to you immediately after your purchase.
Can I modify or cancel my order?
If your order has not yet been processed, it is sometimes possible to modify or cancel it.
Contact us quickly at support@freshboxtech.com .
Delivery
What are the delivery times?
Average delivery times are 6 to 10 business days for Canada and the United States.
A tracking number will be provided to you as soon as the shipment is dispatched.
Do you offer free delivery?
Yes, we regularly offer free delivery depending on the destination or current promotions.
How can I track my order?
Once shipped, you will receive an email with your tracking number.
You can also use our Order Tracking page.
Payment & Security
Are the payments secure?
Yes. All transactions are protected by a secure encryption system.
Your banking information is never stored on our servers.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at the time of payment.
Returns & Refunds
Can I return a product?
Yes, under certain conditions.
The product must be unused and returned in its original condition.
When will I receive my refund?
Once the return has been inspected and approved, the refund is issued via the original payment method within a few business days.
Products
Are the products guaranteed?
We select reliable and high-quality products.
If a problem arises, our customer service will assist you in finding a suitable solution.
Contact
How can I contact you?
You can write to us at:
📩 support@getfreshbox.com
We usually respond within 24 to 48 business hours.